Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Response Warranty

  • Our client help and support crew is present 24/7/365 to reply to all of your help inquiries. Each ticket you send to us will be answered within no more than one hour. If your problem requires the assistance of an administrator, we’ll forward the ticket to the technician in charge and will let you know that the issue is under control.

  • Top quality support service
  • Top–quality Technical Help Service

  • Our customer support Department will be on duty for you round the clock to to handle all help demand tickets that you send to us. We offer customer help for the software applications that are installed in advance on your server. These include our custom built Web Hosting Control Panel, the selected OS as well as the server management panel (in accordance with the VPS type).

  • Intuitive help center
  • A Descriptive Help Zone

  • Each part of the Web Hosting Control Panel that is offered completely free with your VPS provides you with an inbuilt article base. You can find a range of in–depth how to content articles and a number of step by step video tutorials that show all the standard website control tasks. You can gain access to them by clicking the Help or Video control keys in the top right side of each Control Panel section.