Support Channels

  • 1 hour ticket response time
  • A One–Hour Ticket Response Time Guarantee

  • We provide a 60 min response warranty for each trouble ticket or email that you submit to the help desk support staff. We will rapidly answer all the common inquiries and forward the matter to our sysadmins if additional assistance is needed. If you take advantage of the Administration Services package, we’ll carry out any of the included server administration services at a time that has been agreed upon in advance.

  • Top quality support service
  • A Premium Technical Support Service

  • Should you need assistance with the Web Hosting Control Panel or with any of the apps that we’ve installed on the server for you, do not hesitate to reach the customer support staff at any moment via the ticketing system. Besides, in case you require assistance managing your dedicated server, you can make use of the Administration Services package, that includes Operating System updates every week, installation and problem troubleshooting services, server monitoring and restarting procedures, backup storage space, etcetera.

  • Intuitive help center
  • An Intuitive Help Section

  • We have equipped our Web Hosting Control Panel with an elaborate knowledgebase, which offers elaborate explanations of its features and functions. What’s more, we have filmed exhaustive video tutorials that will further explain to you how to carry out a certain action or solve a typically encountered issue. All the educational articles and the tutorial video clips are easily accessible from every section of the Web Hosting Control Panel via the Videos and Help buttons located in the top right corner.