Though this isn't the mainfactor to distinguish a reliable web hosting supplier from a bad one and a reseller from a real provider, being able to call and consult with a live person is an indicator that you aren't dealing with a one-person company and that you can get in touch with someone if you need assistance. The telephone support for website hosting services may vary from general to expert, therefore the problems which can be resolved through a call vary based on the particular company. In most cases, these issues are simpler and feature billing or first level technical issues because more complex issues generally need a support ticket where both you and the sysadmins can follow what is going on with a particular issue. Still, being able to call your service provider can save you lots of time and efforts for the multitude of small issues which will eventually appear when you manage your web hosting account.

Phone Support in Web Hosting

As we have live telephone support 14 hrs per day, you can call us and speak with our customer support agents to get more information about the Linux web hosting that we supply and make sure that our servers match the system requirements for your sites prior to purchasing anything. For your benefit, we now have phone numbers on as many as 3 different continents and you will be able to call the one nearer to you - in the U.S.A., the UK or Australia. In case you're already a customer, you can call about general and billing issues, or even about some tech ones. In case the trouble is strictly technical or it requires more time to analyze, you'll have to use our ticketing system, which will enable both you and our technical support team to monitor the information provided by both sides.