A live chat is one of the many channels of communication provided by some hosting companies as part of their support service. Determined by the supplier, the chat can be used for billing, pre-sales and/or technical support. This way of communication is faster compared to a support ticket and it makes it much less likely to misspell or misunderstand anything as compared to a call with an agent. Furthermore, if the trouble that you have requires some time to be examined and resolved, you'll be able to do something else in the meantime instead of just waiting, like you would have to do if you call. You can also use a live chat assistance service absolutely free provided that you have Internet accessibility even if your hosting provider is based in a different country and they do not have a local telephone number you can call.

Live Chat Support in Web Hosting

In addition to the phone and ticket support, we provide live chat support too. You can get in touch with us every single day, which includes weekends and holidays, and we can give you more info about the Linux web hosting that we supply in case you are not a customer yet, or about common and billing questions if you already have an account. Though for entirely tech issues you'll need to open a trouble ticket to the tech assistance team, since such issues require extra time to be taken care of, you may still get in touch with us on our live chat for some technical information. For example, we can assist you to set up an e-mail address in your e-mail client or troubleshoot numerous problems, saving you considerable amount of time. Even when our phone lines are already off for the day, you will be able to talk with a live person.