There are a number of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you will always find no matter which company you opt for is a support ticket system. This is the easiest medium of communication for a number of reasons. In case no client support staff member is available at the moment and they’re all busy, a telephone call may not be replied to, but a ticket will always be received. Furthermore, you can copy ‘n’ paste extensive pieces of information without worrying about typing errors, and in case a particular problem requires more time to be solved or a number of responses need to be exchanged, all the info will be in the exact same location, so either party can always see the comments supplied by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they are often separate from the web hosting platform, which suggests that if you have to supply info or to adhere to directions, you’ll have to use at least 2 separate systems and this number might rise if you desire to manage a number of domain names. Also, a lot of web hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting for a response.

Integrated Ticketing System in Web Hosting

Our Linux web hosting come with an integrated support ticket system, which is an indivisible part of our in-house developed Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia will allow you to manage everything connected with the web hosting service itself in one and the same location – payments, web files, emails, support tickets, etc., eliminating the need to go through different systems. In the event that you’ve got any pre-sales or technical questions or any problems, you can post a ticket with several mouse clicks without needing to log out of your Control Panel. In the meantime, you may select a category and our system will present you with a number of educative articles, which will supply you with additional information and which may help you fix any given issue even before you actually open a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even if it is a weekend or an official holiday.