Being able to contact your web hosting provider whenever you have any questions or experience any problems is really important and how fast they'll reply and take action can be essential, especially if your site is business-oriented, as longer downtime can often mean losing potential clients. The support solutions are a quick way to distinguish genuine suppliers from resellers. The second usually reply only to emails or support tickets and you'll have to wait for a whole day or even more in order to receive a reply. If your trouble involves a couple of responses, you could end up losing days to get a basic problem fixed. Using the services of a legitimate and reputable website hosting provider, you will be able to connect with the support anytime and receive a quick reply no matter what the problem or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Web Hosting

All of our Linux web hosting feature 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our web hosting services well before you make an order or you're a current customer and you have a question or a problem, you are able to contact us at any time, including weekends and holidays. We have numerous channels to get in touch with us - several phone lines globally for your convenience and live chat support for billing, pre-sales and basic questions; email messages and support tickets for more technical issues or any troubles which need more time to investigate and take care of. In contrast to various other web hosting service providers, our trouble tickets feature a warranted maximum response time of just 1 hour, so whatever the issue is, it'll be resolved on time and you won't waste days so as to have something fixed.

24/7 Customer Support in Dedicated Hosting

With a 1 hour max reply time warranty, you will enjoy quick support when you purchase a dedicated server through our company. Our customer and tech support teams are online 24/7/365, which means that when you open a support ticket through your billing account or you send an email message about any issue with your server or the pre-installed software on it at any time of the day, you'll get an answer within one hour, even during holidays. Our ticketing system is the more suitable option if the matter in question requires more time to be resolved or if it has to be sent to our admins, because it is much easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you will be able to phone us or talk to a live agent through our chat service. In case you add the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 too.